FAQ

With climate change at the forefront of our minds and the increasing incidence of extreme weather conditions (storms and floods in the winter months and droughts in the summer), our trees have never been more in need of expert care and attention. This need is twofold – timely tree care and tree surgery helps to preserve the appearance, health and well-being of our trees, and it can also prevent falling trees or dropped branches from damaging cars and property.

If you are new to the idea of tree care or tree surgery, there are bound to be questions you would like answering to put your mind at rest. Here are just some of the questions our customers have asked us over the years, but we can’t cover everything. If you have questions that have not been answered by your visit to our site, please don’t hesitate to contact us. We are happy to discuss all aspects of your tree care requirements, and we guarantee that any solution we recommend will be tailored to your specific needs.

What are NPTC Certificates?

These are certificates issued by the National Proficiency Tests Council and indicate that the holder has demonstrated safety and competence in a number of practical skills. It is particularly important when choosing an arborist or tree surgeon to check that they hold NPTC certificates relevant to arboriculture, you should never employ anyone who does not hold any of these certificates to do your tree work.

I live in a conservation area or believe my tree is subject to a Tree Preservation Order. Can I still have work done on my tree?

Trees with a Tree Preservation Order (TPO) on them and trees within a conservation area require written permission from your local authority before any work can be done. If you think you have a protected tree we can assist you every step of the way. We can confirm that your tree is protected, then we can complete all the relevant paperwork and submit a request to the local authority to carry out work on your tree, accompanied by supporting evidence as to what tree care work is required and why.

What if anything goes wrong, do you have insurance?

Yes, we hold unlimited height and depth £5,000,000 public liability insurance which protects you, your family and your property in case of a problem. We are also covered for £10,000,00 Employers Liability. A copy of our insurance details can be provided on request.

Are your employees qualified to do the job?

Yes, our employees are fully skilled and have all the relevant qualifications that they need in order to carry out every aspect of tree care work that we may ask of them. Further detail on our employees’ qualifications can be obtained by request.

Do I need to be at home on the day Wright Tree Care come to work on my tree(s)?

No, if you are unable to be on site during the work period, we can make arrangements with you for access to the site in your absence. This is usually as simple as asking you to leave a back gate unlocked on the day.

Will my garden be a mess when you leave?

No, we pride ourselves on leaving a damage-free, clean and tidy site and always clean up after ourselves. We also offer a no quibble return visit if there’s any aspect of our work that you’re not happy with.